FAQ

What is the Rural Digital Opportunity Fund (RDOF)? Will I receive broadband service through RDOF?

The Rural Digital Opportunity Fund (RDOF) is a Federal Communications Commission (FCC) program designed to close the digital divide in the United States by providing grant investment to eligible internet service providers for the construction of rural broadband networks.  To learn if your location was  awarded RDOF funding, you may query your address here: RDOF Phase 1 Results Map. More information on RDOF, including required timelines to extend service, is available on the FCC’s

What is Charter Communications’ New York State Broadband Expansion Plan?

In 2016, Charter Communications acquired Time Warner Cable.  In approving this merger, the New York State Public Service Commission established a number of conditions relating to Charter’s improvement and expansion of broadband service across the State.  Among these conditions, Charter has committed to offer upgraded broadband service – to download speeds of 100 Megabits per-second (Mbps) by the end of 2018, and 300 Mbps by the end of 2019 – to customers across its existing statewide network.

What is the status of New NY Broadband Program projects?

Awarded providers for Phase 1, 2, & 3 projects, announced in 2016, 2017, & 2018, respectively, are now offering broadband service to the vast majority of locations associated with their buildouts. Locations within Phase 1, 2, & 3 awarded territories may contact the awarded provider for a service installation or an update on the project.  Once network construction is complete, awarded providers are required to market the availability of grant-funded service within the project footprint, and begin connecting customers. You may contact the awarded provider

The Broadband Availability Map and/or Residential Broadband Search indicates that a broadband provider(s) provides service at my address. When I contact that provider, it states that it does not provide service at my address. Why is this?

The broadband service availability and characteristics represented on the Broadband Availability Map and Residential Broadband Search tool are derived from the Federal Communication Commission's (FCC) Fixed Form 477 Broadband Deployment Data - December 2019 (version 1) which includes biannual broadband service provider submissions. The FCC uses a one-served, all-served method for identifying Census Block service, and, therefore, actual service may vary within and along Census Blocks.

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